There are some beverage containers that are not eligible for a refund. Generally excluded containers are those that are less than 150ml and greater than 3L. Other excluded containers include:
- Any plain milk containers
- Any glass containers which have contained wine or pure spirits
- Containers 1L or more which have contained flavoured milk, pure fruit or vegetable juice, cask wine or cask water
- Concentrated/undiluted cordial or syrup containers
- Sachets above 250ml which have contained wine
- Registered health tonics
Excluded containers, such as plain milk bottles and glass wine bottles, can still be recycled through existing kerbside collection or drop-off servicesWhat condition do the containers need to be in to be eligible?
Containers must be empty. You don’t have to rinse each container but it will help you store them cleanly before returning them. Caps should also be removed from bottles.
Crushed eligible cans or plastic bottles can be returned to a community Drop and go bin or our Paget depot, providing that they can be recognised as being an eligible container. For safety reasons, glass bottles need to be whole and intact.
Can we refuse to not take your containers?
Yes. There are several reasons why a we may refuse to accept your containers, including because:
Do we have to accept ALL returned containers even if they are not eligible?
- They are contaminated (i.e. contain sand or dirt, paint, petrol, noxious substances etc.)
- The container is not recognisable as an eligible container (i.e. crushed beyond recognition or broken in the case of glass)
- The container is not eligible under the Scheme
- We have reason to believe the container has already been redeemed or has been deposited from any kerbside recycling operator
- If a person refuses to complete a declaration when asked to do so by the container refund point.
No, the operator will accept all containers returned by customers to the container refund point if they are eligible.
The operator is required to reasonably ensure that all collected containers: are eligible for payment of a refund (ie. are not exempt from the scheme and display a refund mark as required by regulation)
have not already been redeemed
are reasonably thought to have been purchased in Queensland after the scheme commencement date
are not from a material recovery facility where a refund amount or recovery amount has already been claimed for that container.Where can I find my transaction history?
Click login at the top right of this website, then proceed complete the prompts, entering your email address and password into the customer portal. Once you have logged in, please select “Transaction History” at the top of the page. Please allow for the page to load and select the dates applicable for when you wish to view your transaction history.What happens to containers once they are returned to a collection point?
Containers deposited at a container refund point will be sorted by material type and prepared for collection and transportation to a processing centre, where the materials are tightly compacted and prepared for recycling.
Containers are then sold through an online auction platform into domestic and export markets to approved recyclers where the material is recycled into new materials or back into beverage containers. Containers donated at donation points are transported to a nearby container refund point, to be manually counted and entered into the point-of-sale system. The donation point will then receive the refund amount for each container via electronic funds transfer to their nominated bank account.Do I need to remove lids from containers before taking them to a container refund point?
Yes, lids should be removed from beverage containers before taking them to a container refund point. Removing the lids helps with the crushing of containers at processing facilities and provides benefits, ie: plastic tops are usually a different plastic from the bottle, so separating the plastics means a better recycling outcome due to less ‘contamination’ leaving tops on containers can cause problems with transport and storage.What do I do if I have not received a payment?
Drop-offs are a convenient way to recycle your containers and receive a refund. However, it does take longer to receive your refund at bag drop-off points vs. taking your containers to an over-the-counter depot (where containers are counted on the spot). Payment times can vary due to demand and/or collection frequency.
Bags of containers at many drop-off sites are cleared Mackay area daily Monday to Friday. Sarina area twice a week, Seaforth area weekly. Airlie area three times a week and Proserpine twice a week. Containers aren’t counted and entered into the system until the bags have been picked up and taken to the depot. As a result, refunds for bag drop-offs can take up to seven working days to be transferred to your account. Please be careful to ensure that all containers are eligible, otherwise this could impact the amount you are refunded vs. what you were expecting.
If your refund is taking more than expected, please call us on 07 4952 6866 or email firstname.lastname@example.org so we can investigate.
What if my payment amount does not seem to match the number of containers I dropped off?
If you believe a payment is incorrect, you can call us on 07 4952 6866 and we will investigate the refund. Or email us email@example.com. To help us please locate your transaction history date (See above questions on how to locate your transaction history)
Please note: we only pay refunds on eligible containers. Check your containers are on the eligible containers list.