Check out our FAQs that answer frequently asked questions.


What containers are eligible to receive 10 cents refund on?
The simple answer is if the label says: '10c refund at collection depots' then we will pay out the 10 cents on that container. Take a look at the Containers for change website for more details and examples of containers we often see.

How do I get my 10 cent refund?
There are a couple of ways to receive a refund.

  1. After collecting your eligible containers, you can bring them into our Paget Depot for sorting and counting. Refunds can be given on site cash up to $80 or transferred into your nominated bank account.
  2. Register on the Containers for change website. Get a Scheme Id # and deposit your containers into your nearest community drop and go bin. To find out more about community drop and go bins click here please refer to drop and go bin page

Do we need to remove the lids from out plastic bottles?
Lids MUST be removed from all plastic bottles before they can be recycled, and we ask that you do this BEFORE bringing them into our recycling depot. For us to bale up the plastic bottles they are squeezed at extremely high pressure into a big bale. If the lids aren't removed the bottles either don't crush down and the blocks fall apart or the pressure caught inside can make the bottles explode.

Do I need to remove the plastic neck on the bottle as well?
No you don't. The rings have no adverse effect on the recycling of the container and are actually made from the same type of plastic as the bottle, so therefore do not need to be removed.

How should we bring in our bottle and cans into the depot?
The best way to bring in your bottles and cans is in strong bags or cardboard boxes that are not too heavy. If the containers are separated into different groups (ie cans, glass, plastic) we will get them counted quicker than if they are all mixed.

Please DO NOT have your containers loose in your boot.

Also the quickest way for us to process your cans and glass is if they are repacked into their boxes of 12, 24, 30 etc. This doesn't apply for a lot of containers which are purchased singularly, but anything purchased in bulk and repacked into its original box won't need to be tipped out and counted by hand, making your visit much quicker.

What should I use to bag up my containers for the community drop and go bins?
We suggest any sort of strong bag, heavy duty garage bags, chaff bags etc. Anything that can be securely tied up and please remember to place your Scheme ID# inside the bag.

Can we crush our cans?
Yes you can, but we ask that you flat crush them not hockey puck them. We must be able to read the ban code on the can.

Can I repack bottles and cans into their original containers and bring them into the depot?
Yes The quickest way for us to process your cans and glass is if they are repacked into their boxes of 12, 24, 30 etc. This doesn’t apply for a lot of containers which are purchased singularly, but anything purchased in bulk and repacked into its original box won't need to be tipped out and counted by hand, making your visit much quicker.

I haven't received my refund. What should I do?
In some cases Scheme Id # have been damaged and we can’t read them or sometimes people forget to place a Scheme Id # inside the bag before tying them up. If it’s been more than 4 days since you had deposited your bag into the community drop and go bin. Please email us ( and advise us the date and the location bin of your bag drop. Also provide a description of the bag and what its main containers inside are. This way we are able to go to our unclaimed refund area and locate your bag. We will then sort and count our containers for the refund to be processed.

Do I need to sort my containers?
No let us do the work for you. But to help us we do ask that you please remove lids and caps from the containers. Thank you.
What is an eligible container?
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For a list eligible containers, please visit our 10 CENT REFUND page.
What are excluded Beverage Containers?

There are some beverage containers that are not eligible for a refund. Generally excluded containers are those that are less than 150ml and greater than 3L. Other excluded containers include:
  • Any plain milk containers
  • Any glass containers which have contained wine or pure spirits
  • Containers 1L or more which have contained flavoured milk, pure fruit or vegetable juice, cask wine or cask water
  • Concentrated/undiluted cordial or syrup containers
  • Sachets above 250ml which have contained wine
  • Registered health tonics

Excluded containers, such as plain milk bottles and glass wine bottles, can still be recycled through existing kerbside collection or drop-off services

What condition do the containers need to be in to be eligible?
Containers must be empty. You don’t have to rinse each container but it will help you store them cleanly before returning them. Caps should also be removed from bottles.

Crushed eligible cans or plastic bottles can be returned to a community Drop and go bin or our Paget depot, providing that they can be recognised as being an eligible container. For safety reasons, glass bottles need to be whole and intact.

Can we refuse to not take your containers?

Yes. There are several reasons why a we may refuse to accept your containers, including because:
  • They are contaminated (i.e. contain sand or dirt, paint, petrol, noxious substances etc.)
  • The container is not recognisable as an eligible container (i.e. crushed beyond recognition or broken in the case of glass)
  • The container is not eligible under the Scheme
  • We have reason to believe the container has already been redeemed or has been deposited from any kerbside recycling operator
  • If a person refuses to complete a declaration when asked to do so by the container refund point.

Do we have to accept ALL returned containers even if they are not eligible?

No, the operator will accept all containers returned by customers to the container refund point if they are eligible.
The operator is required to reasonably ensure that all collected containers: are eligible for payment of a refund (ie. are not exempt from the scheme and display a refund mark as required by regulation) have not already been redeemed
are reasonably thought to have been purchased in Queensland after the scheme commencement date
are not from a material recovery facility where a refund amount or recovery amount has already been claimed for that container.

Where can I find my transaction history?

Click login at the top right of this website, then proceed complete the prompts, entering your email address and password into the customer portal. Once you have logged in, please select “Transaction History” at the top of the page. Please allow for the page to load and select the dates applicable for when you wish to view your transaction history.

What happens to containers once they are returned to a collection point?

Containers deposited at a container refund point will be sorted by material type and prepared for collection and transportation to a processing centre, where the materials are tightly compacted and prepared for recycling.
Containers are then sold through an online auction platform into domestic and export markets to approved recyclers where the material is recycled into new materials or back into beverage containers. Containers donated at donation points are transported to a nearby container refund point, to be manually counted and entered into the point-of-sale system. The donation point will then receive the refund amount for each container via electronic funds transfer to their nominated bank account.

Do I need to remove lids from containers before taking them to a container refund point?

Yes, lids should be removed from beverage containers before taking them to a container refund point. Removing the lids helps with the crushing of containers at processing facilities and provides benefits, ie: plastic tops are usually a different plastic from the bottle, so separating the plastics means a better recycling outcome due to less ‘contamination’ leaving tops on containers can cause problems with transport and storage.

What do I do if I have not received a payment?

Drop-offs are a convenient way to recycle your containers and receive a refund. However, it does take longer to receive your refund at bag drop-off points vs. taking your containers to an over-the-counter depot (where containers are counted on the spot). Payment times can vary due to demand and/or collection frequency.

Bags of containers at many drop-off sites are cleared Mackay area daily Monday to Friday. Sarina area twice a week, Seaforth area weekly. Airlie area three times a week and Proserpine twice a week. Containers aren’t counted and entered into the system until the bags have been picked up and taken to the depot. As a result, refunds for bag drop-offs can take up to seven working days to be transferred to your account. Please be careful to ensure that all containers are eligible, otherwise this could impact the amount you are refunded vs. what you were expecting.
If your refund is taking more than expected, please call us on 07 4952 6866 or email so we can investigate.

What if my payment amount does not seem to match the number of containers I dropped off?

If you believe a payment is incorrect, you can call us on 07 4952 6866 and we will investigate the refund. Or email us To help us please locate your transaction history date (See above questions on how to locate your transaction history)
Please note: we only pay refunds on eligible containers. Check your containers are on the eligible containers list.